Aligned with the values of WOS and our clients, this program empowers employees to develop self-esteem, confidence, lifelong learning, and metacognition. It also instills personal and professional core values and business culture literacy for workplace success. Our comprehensive mentorship through the interpersonal skills training cultivates professionals who are less prone to engage in workplace conflict, turnover, or absenteeism. Professional Development acts as a catalyst for equipping employees from diverse backgrounds with the necessary interpersonal skills to successfully navigate the workplace.
Our interpersonal skills training is tailored for motivated professionals seeking to enrich both their professional and personal lives. With four courses aligned to the Langer Workforce Maturity Arc, our program ensures individuals are prepared for lasting success in the workplace by enhancing their readiness to assimilate effectively into professional environments. The Langer Workforce Maturity Arc, rooted in Columbia University research, has been fundamental to WOS’ nearly two decades of operation.
Courses
Self-Esteem
Provides a framework for further developing one’s self-awareness through an examination of self-esteem and self-acceptance, values, and career and life visioning.
Metacognition
Identifies knowledge, skills, and attitudes needed to support individual and organization learning.
Socio-Economic Values
Covers navigation strategies for integrating personal, community, and professional values and goals through the application of various approaches.
Business Culture
Lays the groundwork for exploring professionalism, employer and employee expectations, conflict management, teamwork, and other interpersonal skills of leadership, ethical behavior, citizenship, and civic literacy.
With 40 hours of immersive in-person, virtual, or self-paced instruction, Professional Development is a deep dive into the interpersonal skills needed to be successful at work, school, or in your employees’ personal lives.
| Self-Esteem | Metacognition | Socio-Economic Values | Business Culture |
|---|---|---|---|
| Your Values, Self-Awareness | Lifelong Learning and Learning Styles | Goal Setting and Time Management | Attendance, Punctuality, Virtual Relationship Building and Etiquette |
| Growth Mindset, Self-Esteem, Positive Self-Talk | The Art of Listening, Asking Questions, Mind Mapping, Note Taking | Emotional Intelligence, Empathy | Teamwork |
| Feedback – Receiving and Giving | Decision-Making, Critical Thinking, Problem-Solving | Diversity in the Workplace | Managing Conflict |
| Attitude, Resilience, Confidence, Failures and Successes, Imposter Syndrome | Effective Communication | Community and Ethnic Solidarity | Employer Expectations, Professionalism in the Workplace, Business Etiquette |
| Handling Stress, Anger Management, Wellness | Business Writing | Financial Literacy | Transferable Skills, Professional Brand, Elevator Speech |
Our Team
Educational Services Coordinator
Amy Dolph
Amy Dolph, Educational Services Coordinator, joined the WOS team in January 2022, bringing with her a wealth of experience in the non-profit sector. With a strong background in both administrative roles and direct service, she is dedicated to enhancing educational services and supporting the organization’s mission.
Senior Director of Educational Services
Jessica Miller
Jessica Miller joined the WOS family in 2010. She directs all educational services and academic operations including curriculum development, relationships with universities, colleges, and other academic institutions, and new program implementations. Jessica led and continues to oversee the adoption of Canvas as the WOS Learning Management System including moving all academic content and courses to Canvas which has been instrumental in providing continuity during the shift to remote training. She spearheads the various live, online training offerings including the Soft Skills Mastery Class and the Professional Development training. Previously, Jessica was responsible for managing all aspects of the WOS program in northeast Ohio from implementation to completion.
Jessica was named among the Top 50 Women Leaders for Ohio for 3 consecutive years (2024, 2023, 2022). She holds an M.A. in Anthropology and Education from Columbia University’s Teachers College and a B.S. in Integrated Mathematics Education from Kent State University.
Educational Services Coordinator
Jessie Rivera
Jessie Rivera joined the WOS team in August 2021, bringing over a decade of experience in nonprofit administration and direct service. As Educational Services Coordinator, she supports the development and implementation of educational programs, ensuring participants receive high-quality training and skill-building opportunities. She also contributes to instructional design, content creation, and curriculum development to enhance learning experiences. Jessie plays a key role in coordinating professional development initiatives, facilitating training sessions, and managing logistics for live and virtual learning experiences.
Prior to WOS, Jessie held leadership roles in property management and nonprofit sectors, focusing on operational efficiency, team development, and community engagement. She earned a bachelor’s degree in Business Administration with a concentration in Non-Profit Management from Goodwin University in Connecticut.
For more info, contact [email protected].
