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Software/Technical Support Analyst

Software/Technical Support Analyst

This is a consultancy role with the potential to hire with our partner Turner Construction Company. Turner is a North America-based, international construction services company and is a leading builder in diverse market segments. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a difference for their clients, employees and community. 

Candidate Profile:

  • Military veteran (Active Duty, National Guard or Reserve)
  • Veterans must have an honorable discharge
  • High School Diploma or GED
  • Availability to work full-time

Overall Position Description:

  • The Software/Technical Support Analyst will
    • Provide customer service via phone, web chat, email or other methods of communication on client-specific issues while accurately capturing all customer-related information in the proper database (e.g. Sabre).
    • Provide customers with personalized service ensuring that their call experience is enjoyable and efficient.

Responsibilities:

  • Deliver Customer Support while acting as first point of escalation for client and staff issues
  • Monitor and prioritize incoming requests
  • Resolves technical issues with operating systems, hardware, software, and network connectivity
  • Answer technology questions and provide general information regarding departmental computing policies and service agreements
  • Manage all assigned work. Logging all activities and case updates in a timely and detailed manner. Create and maintain accurate asset records for all devices
  • Collaborates with colleagues and other groups for complex issues
  • Escalates cases in an efficient manner as needed
  • Provide support for incidents and request management and is able to multitask is a fast paced environment
  • Recognize the importance of metrics and is involved in ensuring all metrics are followed
  • Helps with review and creation of SOP’s
  • Additional duties may require help with projects in different locations, assisting with desktop support

Qualifications:

  • Industry Certifications such as A+ and N+
  • Strong knowledge of Office 365
  • Strong fundamental technical knowledge with the ability and drive to learn new concepts quickly
  • Strong analytical and problem solving skills with an attention to detail and the capability to drive tasks from start to completion
  • Ability to effectively multi-task and prioritize work load
  • Strong organizational, communication and collaboration skills
  • Excellent computer and customer service and desktop skills with tact in dealing with demanding customers including, but not limited to, Microsoft Office, Office 365, Windows, Mac OS and Mobile devices
  • Experience with the Customer Service experience
  • Desktop support with mobile device support, Mac OS, Windows, and Exchange
  • Technical knowledge in a wide array of platforms and systems
  • Ability to work independently and in a team atmosphere
  • Customer Support training experience a PLUS

Duration:

  • Full-time (40 Hours/Week)

Salary:

  • $17.00/Hour (Plus Benefits)

Location:

  • Ballwin, MO

About WOS
Workforce Opportunity Services (WOS) launches technology and business careers for recent college graduates and military veterans. We partner with corporations throughout the United States to open up full-time, entry level career pathways. If you are struggling to get your foot in the door, we can help you navigate your first steps. Our employees receive personalized mentoring and a benefits package to ensure their continued success.

For more information about WOS, visit our website: Workforce Opportunity Services